FAQs
Questions? We have answers.
General
- How do I get a quote?
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Head over to our start selling page, select your device’s brand, model number, storage capacity, and condition. With this information, we will be able to provide you with an instant quote.
- Why should I sell to Swopsmart?
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We are the fastest growing cell phone buyback company in the US with an A+ accreditation rating by the Better Business Bureau. Here are a few reasons why our customer's love us:
- We pay up to 33% more than carrier buyback programs for any used cell phones.
- It’s completely FREE! No auctions, no fees, no hassle!
- We’ll pay the same day your item arrives at our warehouse.
- We remove all personal data from your device to Department of Defense standards so your security is never compromised.
- Do you offer price lock guarantee?
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Yes, our quotes are valid for 30 days after your order is placed. However, if your order is received after 30 days, it will be subject to a revised offer.
- Am I obligated to sell my device to Swopsmart once I get a quote?
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No, you are not obligated to sell your device to Swopsmart after receiving a quote.
Orders
- How do I sell my electronics to Swopsmart?
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Selling your electronic with Swopsmart's buyback program is fast and easy.
- Get a FREE instant valuation. No auctions or fees.
- Pack your phone into a box and ship it for FREE.
- Get paid the same day the phone is received at our warehouse.
- How do I get paid?
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We currently offer two methods of payment - Check or PayPal™. You'll be asked to indicate your preference during check out.
Your payment will be sent the same day we receive and inspect your item(s).
Shipping
- How do I ship to Swopsmart?
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We will provide a FREE USPS pre-paid shipping label which will be included in your order confirmation email.
- Does Swopsmart cover shipping fees?
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Shipping is 100% FREE. Our platform will automatically provide you a USPS pre-paid shipping label upon completion of your order.
- How should I prepare my iPhone for sale?
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- Backup your iPhone to your computer or use Apple's iCloud Backup Service.
- Erase your iPhone and confirm that Find my iPhone has been turned off.
- If your carrier is Verizon or Sprint, give them a call and remove the device from your line.
- Remove any case or screen protector from the device as scratches or cracks could be hidden underneath.
- Remove your SIM Card to use with your new device.
- How should I prepare my Android for sale?
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- Backup your Android.
- Erase your Android and confirm that there aren't any locks(Google FRP / Samsung lock).
- If your carrier is Verizon or Sprint, give them a call and remove the device from your line.
- Remove any case or screen protector from the device as scratches or cracks could be hidden underneath.
- Remove your SIM Card to use with your new device.
- What happens after I ship?
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You can track the progress of your package using the tracking number on the label or via your account. Once we receive your package, it gets scanned into our system before day's end. This initiates our notification system which will keep you posted throughout the process via email and SMS (if selected).
Other
- How do I identify my iPhone?
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It’s essential to get your iPhone model correct before selling it to avoid any surprises. The best way to identify your model is through Apple’s model guide.
https://support.apple.com/en-us/HT201296 - How do I find the model of my phone?
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Android Phones
1. Click the Menu button and select System Settings
2. Scroll down through the list toward the bottom
3. Tap About Phone
4. Locate your model name and number in the list
Devices with removable batteries also include the model number under the battery. Remove the battery to reveal the model number.
Older Samsung, HTC, LG, Motorola, and ZTE
1. Remove the back cover
2. Remove the battery
3. Your model number will be printed on the inside of the phone, usually on a white label
Nokia Lumia
1. Go to Settings
2. Tap About
3. Your model name and number will be displayed in the Phone Information Section